AI Voice Agent Platform for
Senior Living
An AI Voice Agent platform specifically built for senior living communities -- built to improve staff efficiency, increase resident satisfaction, and improve the bottom line.
A joyful, voice-based AI platform, built to improve operations, and delight residents.
JoyReceptionist
Always-on Receptionist
Answers every call, captures details, and routes or logs requests automatically, so staff can focus on care.
JoyCalls
Check-Ins and Companionship
Automated check-ins, reminders, and wellness convos while you stay informed with simple summaries.
With Joy, every conversation becomes an opportunity to streamline care, surface insights, and support your staff.
Resident Connects with Joy
A resident speaks to Joy, by dialing reception on their phone, receiving a call from Joy, by using our JoyTablet or JoyTV hardware.
Joy Listens & Understands
Natural-language conversational AI captures intent, and directs or responds.
Smart Routing & Response
Routine requests are routed and handled instantly; urgent ones are escalated to staff with full context.
Actionable Insights Delivered
Every interaction appears in the JoyLiving dashboard, summarized, searchable, and ready for follow-up.
JoyReceptionist Key Features
Accessible to any caller into your community—no apps, no new hardware.
Request intake & FAQ answering
Maintenance, food, transportation, community info, and more.
Escalation rules
Urgent topics flagged to staff immediately via email or SMS.
Lead capture & tour booking
Prospect calls are handled by Joy, which qualifies leads, captures contact info, and books tours directly into your CRM.
Daily Insights Email
Top issues, trends, and follow‑ups at a glance.
Auto‑documentation
Conversation summaries logged for compliance and care planning.
Ready to learn more?
Schedule a personalized demo for your team.
Capture leads and book tours — automatically, on every call.
When a prospective resident or family member calls, Joy answers, qualifies them, captures their contact information, and books a tour — all without a sales rep picking up the phone. The lead and tour booking flow directly into your CRM.
Answer Sales Questions
Joy speaks knowledgeably about your community — pricing, amenities, care levels, and availability — so no prospect hangs up without answers.
Capture Lead Information
Contact name, phone, email, care needs, timeline, and budget — Joy collects the details your sales team needs, every time, without fail.
Book Tours on the Call
Joy schedules the tour right on the phone — confirmed date, time, and contact details — and the booking shows up instantly in your CRM.
From first call to CRM entry — in minutes
Joy handles the entire prospect journey on a single phone call.
Prospect calls
Joy answers immediately — no hold music, no voicemail.
Qualifies & answers
Joy responds to questions about pricing, care levels, and amenities.
Captures their info
Name, contact details, care needs, and timeline — all logged automatically.
Books the tour
A confirmed tour is scheduled and synced to your CRM instantly.
Leads and tours sync to your existing CRM automatically.
Never miss a prospect — Joy handles after-hours and weekend calls.
Joy speaks naturally and warmly — prospects feel heard, not like they hit a phone tree.
A resident engagement tool that makes automated phone calls to your residents.
No apps, no setup — just daily automated check-ins to support your staff and keep residents connected.
Automated Reminders
Ensure residents never miss meals, activities, or medication with automated voice reminders.
Wellness Check-Ins
Scalable daily check-ins that track resident well-being without adding to your staff's workload.
Operational Alerts
Staff are notified immediately if a resident reports an issue or doesn't answer their daily check-in.
How JoyCalls Works
Seamless integration into your daily operations.
Schedule Calls
Set up wellness checks, event reminders, or social calls for groups of residents.
Automated Outreach
Joy calls residents at scheduled times, reducing manual phone tasks for staff.
Actionable Insights
Receive daily summaries and immediate alerts for residents needing attention.
Solutions for every senior living challenge
JoyLiving's AI platform covers the most common operational pain points — from reducing front-desk call volume to automating resident check-in calls around the clock.
AI phone answering for assisted living
Never miss a call. Our AI receptionist answers, triages, and routes every inbound call — day or night — without burdening your care staff.
Learn more →Lead capture & tour booking
Joy answers prospect calls, qualifies leads, captures contact info, and books tours — all automatically and synced to your CRM.
Learn more →Automated resident check-in calls
Proactive daily wellness check-ins keep residents connected and give staff real-time summaries — without adding to their workload.
Learn more →AI concierge for senior living communities
Give residents and families an always-available concierge for requests, information, and scheduling — powered by conversational AI.
Learn more →Family communication automation
Keep families in the loop with automated updates and responsive call handling, strengthening trust without extra staff effort.
Learn more →Senior living call routing software
Intelligent call routing gets every caller to the right person or resource instantly, reducing hold times and missed connections.
Learn more →Also explore our dedicated AI voice agent for senior living — purpose-built to automate calls and resident check-ins around the clock.
Benefits for Operators
- Efficiency: Offload repetitive calls so teams focus on personal care.
- Insights: Structured data to anticipate needs and improve services.
- Compliance: Automated summaries that support audits.
- Innovation: Tech-forward experience that attracts and retains residents.
Benefits for Residents & Families
- Connection: Residents feel heard and engaged daily.
- Convenience: Quick answers to everyday questions without waiting.
- Peace of Mind: Families know check-ins happen consistently.
- Well-Being: Improved emotional and social outcomes.
"I love being able to see mom an time I want, and I don't have to bother the staff."
— Sarah T., Daughter of Resident
Works with your existing software
JoyLiving is building integrations across the senior living software stack so Joy can understand community operations, answer questions accurately, and take action inside the systems communities already use.
Maintenance, Work Orders, and Tickets
- TELS
- TheWorxHub
- Zendesk / Freshdesk
- Google Sheets
- Excel
- RealPage / OneSite
Resident, Events, and Community
- Go Icon
- Speak2Family
- LifeLoop
- Sentrics
- Cubigo
Team Notifications
- Microsoft Teams
- Slack
- Gmail / Outlook / Email
- SMS
Senior Living CRM Platforms
- Salesforce
- HubSpot
- WelcomeHome
- Aline
Scheduling
- Google Calendar
- Outlook Calendar
- Calendly
Clinical and Resident System of Record
- PointClickCare
- MatrixCare
- August Health
- ECP
- Netsmart
See your potential savings
Calculate the value of automating routine tasks. Adjust the sliders and assumptions to match your community's operations.
Includes benefits, taxes, and overhead.
JoyLiving Pricing
Simple monthly platform pricing for senior living communities.
Included Benefits:
- Dedicated Account Manager
- Custom Onboarding and Setup
Included Benefits:
- Dedicated Account Manager
- Custom Onboarding and Setup
Included Benefits:
- Dedicated Account Manager
- Custom Onboarding and Setup
Included Benefits:
- Custom pricing
- Custom minutes & integrations
- Dedicated Account Manager
- Custom Onboarding and Setup
* Monthly platform pricing. Usage above included minutes is billed at the listed overage rate. Contact us for enterprise pricing.
* Onboarding & Setup fees may be required depending on the complexity of the installation.
Built for trust, transparency, and accountability
Resident Ready
Works on any phone, no apps or installation required for residents.
Compliance
Every conversation is summarized and logged for compliance and care planning.
HIPAA-Compliant
Encryption in transit & at rest, with permissioned access and audit logs.
Fast to Deploy
Launch a pilot in one week, no resident setup or training needed.
Start with a FREE 30-day pilot today.
See how JoyLiving Enterprise could work for your community. Go live in one building or unit in weeks, not months. No new hardware, no disruption.